Shipping Policy

1. Shipping Locations

We currently ship to customers throughout India. Delivery availability
may vary for certain remote or restricted locations.

2. Order Processing

• Orders are typically processed within
  1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on
  the next business day.
• During peak periods, processing times may be slightly longer.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible
locations across India.

COD Terms

• COD availability is subject to courier service coverage.
• A valid mobile number is required for order verification.
• Orders may be confirmed via phone call, SMS, or WhatsApp before
  dispatch.
• We reserve the right to cancel COD orders that cannot be verified.
• Customers must pay the full order amount to the delivery partner at
  the time of delivery.
• Refusal of COD orders without a valid reason may result in future
  COD restrictions.

4. Shipping Charges

• Shipping charges will be displayed at checkout before payment
  confirmation.
• Free shipping promotions, if applicable, will be clearly
  communicated on the website.

5. Delivery Timeframes

Estimated delivery times after dispatch:

Delivery times are estimates and may be affected by weather
conditions, public holidays, courier delays, or other circumstances
beyond our control.

6. Order Tracking

Once your order has been dispatched, tracking details will be sent
via email, SMS, or WhatsApp where available.

7. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability or
incorrect address details, the shipment may be returned to us.

8. Address Accuracy

Customers are responsible for providing accurate shipping
information. We are not responsible for delays or failed deliveries
caused by incorrect or incomplete addresses.

9. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

• Take photographs of the package before opening.
• Contact our support team within
  24 hours of delivery.
• Include your order number and relevant photos.

10. Force Majeure

We are not liable for delays caused by events beyond our reasonable
control, including but not limited to natural disasters, strikes,
transportation disruptions, government actions, or courier service
interruptions.

11. Contact Us

For any shipping-related questions, please contact our customer
support team:

Email:

support@velixarlab.com

Website:

velixarlab.in

We appreciate your trust and thank you for shopping with us.