FAQs
Common questions about research products, ordering, shipping and support.
Clear answers without the clutter.
The redesigned FAQ keeps key information scannable and consistent with the homepage.
What are research peptides?+
Short chains of amino acids supplied for laboratory experimentation and in-vitro study.
Are your peptides suitable for human consumption?+
No. Products are strictly for laboratory research and are not for human or animal consumption.
What is the purity of your peptides?+
Use the product-specific purity, testing and batch documentation shown on each product page.
How should I store my peptides?+
Follow product-specific storage information and your approved laboratory protocol.
What payment methods do you accept?+
Checkout displays the card, COD and other payment methods enabled for your region.
How long does shipping take?+
Processing and delivery times depend on destination and the shipping method selected at checkout.
Do you offer free shipping?+
Free-delivery options appear when your order and destination meet the configured shipping rules.
Is shipping discreet?+
Packaging and delivery details are governed by the current shipping policy.
Do you ship internationally?+
International shipping is available where supported by checkout configuration and local requirements.
How do I reconstitute research peptides?+
Follow the dedicated reconstitution guide, product documentation and your laboratory protocol.
What is the shelf life?+
Storage duration varies by material and handling conditions; use product-specific documentation.
Do you offer custom synthesis?+
Contact support to confirm current custom-synthesis availability and requirements.
What is your return policy?+
Returns and replacements are governed by the current Refund & Return policy.
How do I request order support?+
Contact support with your order number and relevant details so the team can review the issue.